When and how do we collect data from you?
We collect data from you by you providing it to us:
i). when you visit our website and opt-in to receiving cookies;
ii). when you provide your details using one of the contact forms on our website;
iii). when you correspond with us by letter, fax, telephone or e-mail;
We also collect data from you:
vii). via data capture services using cookies and studying which pages you have visited. These may include services such as Google Analytics, Google AdWords and the Zendesk Chat Widget used on our website.
What data is collected?
The data (Personal Information) we collect may be personal data and may include your name, address, e-mail address, telephone number and location (including IP address).
Cookies and system logging
You can find out what a cookie is and how to manage cookies from: www.allaboutcookies.org/cookies.
The pages on that website are produced by the Interactive Advertising Bureau (IAB), an industry body.
Who collects the information?
The information is collected by us, Blocsphere Property Management Limited (registration number 08459778), whose registered office is at Derwent House, Eco Park Road, Ludlow, Shropshire, SY8 1FF.
How is the information used and by whom?
Our intention is to collect and use Personal Information as is reasonably necessary in order to carry out our business, including to provide you with our services, to contact you in the event of an emergency and to contact you if we experience problems in processing a payment, in relation to an outstanding debt, for the purposes of maintaining customer/service quality standards, detection of and/or prevention of crime and to ensure that our employees comply with legal obligations and our policies and procedures.
If we use external providers to manage our computer system (or any of it) or host our website, your information may be processed by those providers to the extent strictly necessary for them to provide their services and not for their own purposes.
We may disclose your Personal Information to others only in the following circumstances and/or purposes:
If you would like further details of who we share your Personal Information with and for what purposes, please contact us by e-mail at firstname.lastname@example.org or by writing to GDPR, Blocsphere Property Management, Derwent House, Eco Park Road, Ludlow, Shropshire, SY8 1FF.
How long is the information kept?
We keep your Personal Information until we no longer need it for the purposes we collected it for, or you tell us to delete it (providing it is not reasonably required for any other purpose). If you decide that you no longer wish to receive newsletters, promotional and marketing emails, please send an email to email@example.com stating this fact.
What security measures do we have in place to protect this information?
As required by the Data Protection Act 1998 and the General Data Protection Regulation (GDPR), we follow strict security physical and logical/technical procedures in the storage and disclosure of information that you have given to us, in order to prevent, as far as possible, any unauthorised access. Access to any Personal Information is password protected and only accessible by authorised staff.
Your rights in relation to this information
You have the right to ask us not to process your personal data for marketing purposes, and we will take no longer than 28 days to comply with your request. We have the right to refuse a request if we believe it is manifestly unfounded or excessive, in which case we will tell you why we have refused your request. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org
You have the right to ask us to provide you with details of the Personal Information which we are processing about you. To protect our customers’ Personal Information, we follow strict storage and disclosure procedures, which mean that we will require proof of identity from you prior to disclosing such information. We will generally not charge a fee for access to this information, though we reserve the right to charge a reasonable administrative fee where we believe that a request is manifestly unfounded or excessive.
Please send any such request to GDPR, Blocsphere Property Management, Derwent House, Eco Park Road, Ludlow, Shropshire, SY8 1FF or via email at email@example.com
Accuracy of information
Please help us to keep your Personal Information current and accurate by contacting us if you believe the information we may hold about you is not current. You can do this by writing to GDPR, Blocsphere Property Management, Derwent House, Eco Park Road, Ludlow, Shropshire, SY8 1FF or via email at firstname.lastname@example.org
If you have any questions about this document or our procedures, please contact us at GDPR, Blocsphere Property Management, Derwent House, Eco Park Road, Ludlow, Shropshire, SY8 1FF or via email at email@example.com
Blocsphere Property Management Limited
Eco Park Road
03333 601 601
Registered in England & Wales No. 08459778 | VAT Registration Number 158 3825 82