Privacy Policy


This Privacy Policy was last updated on 22/05/18

 

We, Blocsphere Property Management Limited, respect and wish to protect your privacy. This Privacy Policy lets you know:

 

  •   when we collect information from you;

 

  •   who exactly collects that information;

 

  •   how that information is used and by whom;

 

  •   what security measures are in place to protect this information;

 

  •   your rights in relation to this information;

 

  •   how this policy may change and how we will notify you of any changes; and

 

  •   how to contact us if you have any queries about this policy.

 

If you have any comments on our privacy policy as set out in this document, please email us at: gdpr@blocsphere.co.uk

 

 

 

 

When and how do we collect data from you?

 

 

We collect data from you by you providing it to us:

 

i). when you visit our website and opt-in to receiving cookies;

 

ii). when you provide your details using one of the contact forms on our website;
iii). when you correspond with us by letter, fax, telephone or e-mail;

 

 

 

We also collect data from you:

 

vii). via data capture services using cookies and studying which pages you have visited. These may include services such as Google Analytics, Google AdWords and the Zendesk Chat Widget used on our website.

 

 

 

 

What data is collected?

 

The data (Personal Information) we collect may be personal data and may include your name, address, e-mail address, telephone number and location (including IP address).

 

 

 

 

Cookies and system logging

 

You can find out what a cookie is and how to manage cookies from: www.allaboutcookies.org/cookies.

The pages on that website are produced by the Interactive Advertising Bureau (IAB), an industry body.

 

Although we use cookies on our website we do not rely on their use. You can turn off our cookies on your computer and this will not affect your use of our website – see the IAB’s website to find out how to do that.

 

 

 

 

Who collects the information?

 

The information is collected by us, Blocsphere Property Management Limited (registration number 08459778), whose registered office is at Derwent House, Eco Park Road, Ludlow, Shropshire, SY8 1FF.

 

 

 

 

How is the information used and by whom?

 

Our intention is to collect and use Personal Information as is reasonably necessary in order to carry out our business, including to provide you with our services, to contact you in the event of an emergency and to contact you if we experience problems in processing a payment, in relation to an outstanding debt, for the purposes of maintaining customer/service quality standards, detection of and/or prevention of crime and to ensure that our employees comply with legal obligations and our policies and procedures.

 

If we use external providers to manage our computer system (or any of it) or host our website, your information may be processed by those providers to the extent strictly necessary for them to provide their services and not for their own purposes.

 

We may disclose your Personal Information to others only in the following circumstances and/or purposes:

 

  •   to provide you with services that you have requested;

 

  •   to provide you with services that we are providing on behalf of a third-party.

 

  •   where we are instructed by the Data Controller, and we are acting in the capacity of Data Processor.

 

  •   where we are required to do so by the courts or to comply with other legal, statutory and/or regulatory obligations including accounting and taxation requirements;

 

  •   to help prevent and/or detect crime, apprehend or prosecute offenders, or assess or collect any tax or duty or similar; in reliance on any other exemption that applies to us under data protection law, such as for research purposes;

 

  •   to help with the administration of justice or the exercise of certain public offices or functions;

 

  •   in reliance on any other legal ground that applies to us under data protection law, for us to perform an order contract to which you are party or take steps at your request with a view to such a contract, to protect your vital interests, to pursue our legitimate interests (such as selling our business or any part of it or to protect our property rights), for fraud prevention, or in connection with legal proceedings, legal advice or any legal rights;

 

 

If you would like further details of who we share your Personal Information with and for what purposes, please contact us by e-mail at gdpr@blocsphere.co.uk or by writing to GDPR, Blocsphere Property Management, Derwent House, Eco Park Road, Ludlow, Shropshire, SY8 1FF.

 

 

 

 

How long is the information kept?

 

We keep your Personal Information until we no longer need it for the purposes we collected it for, or you tell us to delete it (providing it is not reasonably required for any other purpose). If you decide that you no longer wish to receive newsletters, promotional and marketing emails, please send an email to gdpr@blocsphere.co.uk stating this fact.

 

 

 

 

What security measures do we have in place to protect this information?

 

As required by the Data Protection Act 1998 and the General Data Protection Regulation (GDPR), we follow strict security physical and logical/technical procedures in the storage and disclosure of information that you have given to us, in order to prevent, as far as possible, any unauthorised access. Access to any Personal Information is password protected and only accessible by authorised staff.

 

 

 

 

Your rights in relation to this information

 

You have the right to ask us not to process your personal data for marketing purposes, and we will take no longer than 28 days to comply with your request. We have the right to refuse a request if we believe it is manifestly unfounded or excessive, in which case we will tell you why we have refused your request. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at gdpr@blocsphere.co.uk

 

You have the right to ask us to provide you with details of the Personal Information which we are processing about you. To protect our customers’ Personal Information, we follow strict storage and disclosure procedures, which mean that we will require proof of identity from you prior to disclosing such information.  We will generally not charge a fee for access to this information, though we reserve the right to charge a reasonable administrative fee where we believe that a request is manifestly unfounded or excessive.

 

Please send any such request to GDPR, Blocsphere Property Management, Derwent House, Eco Park Road, Ludlow, Shropshire, SY8 1FF or via email at gdpr@blocsphere.co.uk

 

 

 

 

Accuracy of information

 

Please help us to keep your Personal Information current and accurate by contacting us if you believe the information we may hold about you is not current. You can do this by writing to GDPR, Blocsphere Property Management, Derwent House, Eco Park Road, Ludlow, Shropshire, SY8 1FF or via email at gdpr@blocsphere.co.uk

 

 

 

 

Policy change

 

Please refer to this Privacy Policy on a regular basis to ensure that you are aware of our most recent policies (including this Privacy Policy). The policy that applies to you, however, will be the policy in force at the time that you give us your Personal Information.

 

 

 

 

Questions 

 

If you have any questions about this document or our procedures, please contact us at GDPR, Blocsphere Property Management, Derwent House, Eco Park Road, Ludlow, Shropshire, SY8 1FF or via email at gdpr@blocsphere.co.uk

 

 

 

 

Blocsphere Property Management Limited
Derwent House
Eco Park Road
Ludlow
SY8 1FF

03333 601 601

www.blocsphere.co.uk

Registered in England & Wales No. 08459778   |   VAT Registration Number 158 3825 82

 

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